Shipping policy
DELIVERY OPTIONS
Delivery Definitions:
Standard/Anytime (Up to 30km) 8am-8pm FREE*Â
*Free local delivery (30km) for online orders $100+ only!
Long Distance (30km to 60km) $35.00
AM/Before Noon: 8am-12pm $35.00
Business/Before 4PM: 8am-4pm $25.00
After 5PM/Evening: 5pm-9pm $20
Express: within 3 hrs $40
Exact Time: within 15min of a selected time $55
How we calculate our Standard delivery fee:
Up to 30km* radius: $12.99 if order item below $100
Long Distance (30km to 60km) $35.00
*Calculations are based from 2000 Thurston Drive, K1G 4K7
Pick Up: $0.00
FREE delivery when you order ONLINE and above $100!Â
It applies for online orders only,
excluding special delivery options like AM, Business, PM, Express & Exact Time.
For same-day delivery, order(s) must be placed before 2PM*
*Saturday's same-day delivery orders must be placed before 1PM
*Sunday's same-day delivery orders must be placed before 1PM
Peak Holiday Deliveries
During high-volume floral holidays, including but not limited to Valentine's Day, Mother's Day, Christmas, Thanksgiving, Easter, Administrative Professionals Day, and other major floral occasions, delivery volumes increase substantially.
To ensure every order is successfully delivered on the requested delivery date, standard and timed delivery windows may be reasonably extended, and deliveries may occur up to 9:59 PM local time on the scheduled delivery date.
By placing an order during these peak periods, the customer acknowledges and accepts these extended delivery windows.
Delivery Policy
All delivery windows are estimates and are not guaranteed, except where an Exact Time Delivery service has been purchased.
Weather conditions, traffic, road closures, recipient availability, apartment access, hospital procedures, security restrictions, rural locations, and unusually high order volumes may occasionally delay deliveries.
A delivery completed on the requested delivery date - even if later than the estimated delivery window - constitutes a completed delivery.
Late Delivery Policy
If an order is delivered on the requested delivery date but later than the estimated delivery window, the customer is not entitled to a refund of the order value or to cancel the purchase.
Where applicable, our maximum liability for a late delivery is limited solely to a refund of the delivery fee paid, provided:
- the order was successfully delivered and accepted by the recipient;
- the flowers or gift met the purchased value and quality; and
- the delay was not caused by circumstances beyond our reasonable control.
The value of the flowers, gifts, products, personalization, service charges, and taxes is non-refundable solely due to a late delivery.
A late delivery does not constitute grounds for refusing the delivery, requesting a chargeback, disputing the transaction, or seeking a refund of the product value where the order has been successfully fulfilled.