OTTAWA FLOWERS CUSTOMER SUPPORT & HELP
Our shop serves the following areas: Hull, Nepean, Orleans ,Ottawa, Gatineau, Aylmer, Kanata, Cumberland, Barrhaven, Manotick, Rockland and Gloucester.
Head Office at Thurston drive: Our shop is open from 8:00 am to 7:00 pm Monday through Friday , Saturday 10:00 am to 5:00 pm and Sunday from 10:00am to 4:00 pm.
We specialize in the following services:
Here at Ottawa Flowers we know your Wedding day is very special and we would love to help make your day perfect. Book your free appointment with our Wedding Specialist and watch your Wedding Floral Dreams become a reality.
Servicing all funeral homes and cemeteries in the greater Ottawa-Gatineau region DAILY, our designers are funeral specialists.
If you have any questions or need more information, please contact us by e-mail at [email protected] or call us directly at (800) 841-8447. We're always here to serve you and make your flower-sending experience a pleasure.
A standard delivery fee of $13.00 will be added to each order. (For rural & international orders, this fee may vary depending on the destination country.)
A delivery fee applies to each delivery attempt made by our drivers to the address provided. Should the item be returned undeliverable due to wrong address, nobody home, business closed etc, a new delivery fee will apply.
Orders must be received before 4:00 p.m. in the recipient's time zone to assure same-day delivery. Orders received after that time will be delivered the following day.
We will do our best to accommodate deliveries at specific times of day, but we cannot guarantee it. Unless you choose the exact time delivery option.
ALL deliveries are done by our drivers, 7 days a week.
We do deliver on Sunday and all major Holidays. For some locations this may not be posiible due to local regulations. For such locations flowers will be delivered the following business day.
Other Delivery Options:
AM Delivery Fee - $13.00 Delivery before noon
PM Delivery Fee - $13.00 Delivery before 4PM
Sunday Delivery Fee - $18.00 (Standard delivery of $13.00 + $5.00 sunday service fee)
Express Delivery (within 3 hours of order being placed - some conditions apply) - $25.00 (Standard delivery of $13.00 + $12.00 express service fee)
Exact Delivery Time (guarantees a delivery for specific time within +/- 5 minutes of the requested time - $40.00 (Standard delivery of $13.00 + $27.00 exact time service fee)
Thanksgiving Day, Christmas Day, New Year's Day, Valentine's Day, Easter, Administrative Professionals Week, Mother's Day, Memorial Day, Father's Day, Independence Day, Labor Day, Canada Day
Substitution may be necessary to ensure your order arrives on time, i.e. a specific basket, vase, soft toy, colour etc. Our florists will substitute a similar element of equal or greater value. We use only the freshest of flowers and fruits and so will make substitutions depending on seasonal availability of those items. While we will deliver the types, number of stalks and colors of main flowers that are ordered, the fillers, wrappers or the way the flowers are arranged may be different from the image posted. The end product will always be maintained to its professional standard, quality and value. We will change or modify to other product designs of the same value if the colours and flower types are not available. Although this is rare, it can happen when supply is low or demand is exceptionally high during a particular season. In single-variety arrangements, variety will take preference over colour. For example, if we are out of 'red roses', we will substitute another colour of roses, not another flower. Wherever possible, customers will be informed of any major changes to the product before delivery if there is sufficient time. Hull, Nepean Flowers and Flower Delivery, Orleans and Ottawa Flowers and Flower Delivery, Gatineau Flowers and Flower Delivery, Aylmer Flowers and Flower Delivery, Kanata Flowers and Flower Delivery, Cumberland Flowers and Flower Delivery, Barrhaven Flowers and Flower Delivery, Manotick Flowers and Flower Delivery, Rockland Flowers and Flower Delivery, Gloucester Flowers and Flower Delivery