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To my great surprise, a new bouquet arrived at my door a week later, a replacement for the original and a thing of beauty indeed. I want to thank you for the care and attention paid to my daughter's concern that I should receive the flowers that my friend wanted me to have. The arrangement is lovely and I am proud to have it on show for visitors to see. I am also happy to tell them of this excellent gesture in the name of customer service and satisfaction. Thank you sincerely!