OTTAWA FLOWERS HELP

We guarantee 100% satisfaction on all floral and gift items. If you are not completely satisfied, please contact our Customer Service Department at 1 613 737-5555.

Every Internet order you place with us will be charged a sales tax of 13%, applied to the amount of the order. This tax rate is based upon the rate our shop is charged, regardless of the destination of your order.

• Please be advised that we are unable to cancel or change any orders already delivered or presently en route to delivery.
• If you find it necessary to cancel or change delivery dates or addresses for any other orders, simply call our Customer Service Department directly at 1 613 737-5555.
• We are also unable to accept cancellations or change requests via e-mail.

Substitution may be necessary to ensure your order arrives on time, i.e. a specific basket, vase, soft toy, color etc. Our florists will substitute a similar element of equal or greater value. We use only the freshest of flowers and fruits and so will make substitutions depending on seasonal availability for those items.
While we will deliver the types, number of stalks and colors of main flowers that are ordered, however, the fillers, wrappers or the way the flowers are arranged may be different from the image posted. The end product will always be maintained to its professional standard, quality and value. We will change or modify to other product designs of the same value if the colors and flower types are not available. Although this is rare, it can happen when supply is low or demand is exceptionally high during a particular season.
In single-variety arrangements, variety will take preference over colour. For example, if we are out of 'red roses', we will substitute another colour of roses, not another flower.
Wherever possible, customers will be informed of any major changes to the product before delivery if there is sufficient time.

We accept the following payment methods:
Visa
MasterCard
American Express
Will Call In

This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.

Information We Collect

If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction.

When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users demographics and interests, so that we can better understand and serve our users.

"Cookies"

Cookies are small files which store certain information about your activity on the website and are stored on your computers hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer, so that you dont have to reenter information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.

Our Use and Disclosure of Your Information

When opening an account or making a purchase, you have an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line no emails or reply to our email with the subject line no emails.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use.

We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personally identifying information.

We may share your information with Teleflora and other reputable vendors for the purpose of sending out special offers via email and/ or in connection with the services provided by our site such as the delivery of flowers. Your information will not be shared for any other purpose and will be kept secured.

We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.

All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.

Linked Sites

If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.

Changes to Privacy Statement; Consent

We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.

Questions and Comments

We welcome your questions and comments about this Privacy Statement.